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IT Service Desk Analyst

Location: Bucharest, Romania

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Description

Welcome to Moneycorp  
 
We’re delighted you’re interested in being a part of Moneycorp.  
 
In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments ecosystem.  
 
Our 45 years of experience have given us an institutional pedigree, and our vision of eliminating friction in FX risk management and international payments continues to drive our innovations.  
 
We’re fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey. 
 
Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA.  We’re restless in our drive to surpass the expectations of our clients and unlock opportunities to help them navigate the ever-evolving global economy. 
 
The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business. 
 
Find out more about Moneycorp’s offering, global footprint and capabilities here:  
 
 
Who You Are / Your Next Challenge 
 
This role will provide IT Service Desk support throughout the Moneycorp Group, ensuring a consistent level of customer experience throughout the business for any IT-related issues or requests that staff may have. 

This role is based in our Bucharest office and will be handling 1st-line IT support for the global business, with Service Desk requests and incidents coming in via a central ticketing system and via phone. An enthusiastic customer service attitude and passion to start their IT career along with going above and beyond will be key to succeed in this role. 

 

 
What we’re looking for / Skills that will help you in the role  
 
  • 1st-line categorisation, prioritisation and escalation of Service Desk incidents and requests
  • Responsible for incoming contacts to the Service Desk, including but not limited to email, portal, phone and local walk ups
  • Responsible for ensuring incidents and requests are escalated to the appropriate teams in a timely manner
  • Ability to quickly resolve standard incidents/requests at first contact (e.g. password resets, common issues)
  • Ensure all support is provided in a professional and timely manner
  • Production of, and updating of, Service Desk procedural documentation
  • Work as a team; interaction with 2nd & 3rd line IT support and development teams to resolve issues effectively
  • Provide follow-the-sun IT support for group-wide incidents/requests, taking ownership of, and progressing tickets from other global teams as required
  • Supporting the business out of hours on call as part of a Service Desk rotation

This is a permanent, full time role in the Bucharest Office.  

 
What you get in return: 
This role offers a competitive salary with a discretionary bonus, plus a comprehensive benefits package including 25 days holiday plus a day off for your birthday 
 
Interested? 
If the role sounds like you, we invite you to upload a copy of your CV by clicking on the Apply button. 
 
Start Date:  ASAP 
 
 
 
Fostering a culture of belonging and inclusivity  
 
We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I focus groups and value champion network. 
 
Like many of our peers, we recognise that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce. 
Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success. 
 
 
 
 
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Interested in working for Moneycorp?

There’s never been a more exciting time to join Moneycorp. We’re proud to be playing a pivotal role in shaping the future of the payments industry and we’d be delighted to hear from you if you feel you’d be a good fit for us.

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