IT Network Engineer

ROLE PROFILE

JOB TITLE: IT Operations Network Engineer

REPORTS TO: IT Operations Manager

DEPARTMENT: IT Services

DIVISION: Support Services

COMPANY: Moneycorp Shared Services

ROLE PURPOSE:

This position sits within the IT Operations team and demands a confident and skilled individual who can deliver day to day L2 operational requests, incident investigation and event driven alert remediation. Working in collaboration with the L3 Platform team contributing and helping to shape Moneycorp’s network infrastructure requirements as well as make recommendations for service reliability and efficiency improvements.

Primary responsibilities for this role will be split between operational tasks, maintaining service health and reliability across the platform and its networking technologies such as F5, Checkpoint, Palo Alto, Cisco Meraki and Azure components, proactively investigating and resolving capacity and stability of the platform. Investigating project-focused tasks relating to continual improvement of the technical environment.

Engage key external stakeholders (data circuit providers, MPLS & data-center providers) to progress network tickets relating to change requests and incident management and projects.

An escalation point for the L1 Operations Team (Service Desk) for both incidents and requests. Lead and collaborate on infrastructure upgrade projects based on business requirements and timelines. Vulnerability patching of the network infrastructure and relevant software components.

ROLE REQUIREMENTS

Please note your job and role title may be changed subject to operational requirements.

Key
Accountabilities

Key Activities / Decision Areas

Critical Network tasks

Supporting and maintaining our firewall estate to best practice.

Supporting and maintaining our routing and switching infrastructure to best practice.

Supporting and maintaining our load-balancing infrastructure to best practice.

Maintaining network design/build/configuration documentation.

Security patching and updating of network hardware.

Deploying and managing change requests for network equipment.

Managing and auditing log activity on all network devices.

2nd Line Support

Escalation and troubleshooting of network specific incidents from Moneycorp’s IT Service Desk.

Participate in on-call support and escalation for network-related issues

Project Work

Act as an IT technical resource for business projects and technical changes, contributing to solution design and support documents as a part of the project rollout and transition to production.

PERSON SPECIFICATION

Skills, Qualifications and Experience relevant to the Role

Key Performance Criteria

Knowledge and Experience:

›          Knowledge of IT Service Management life cycle; ITIL experience.

›          Business knowledge – Understanding of business priorities – ability to accurately evaluate relative impact/urgency of issues and requests.

›          Experience working and supporting networking infrastructure in an international multi-site business.

›          Proven ability to deliver Platform Operations.

Skills:

›          Strong organisational skills

›          Excellent decision making and problem solving skills

›          Excellent communication skills – ability to engage with, and inspire confidence in, stakeholders through clear and easily understood communications

›          Flexible and able to work in a highly pressurised environment

›          Process-driven – ability to implement new processes, or amend existing ones if required.

›          Proven ability to work autonomously and as part of a team

›          Maintaining a working knowledge of the latest technological advances and challenges.

›          Comfortable with networking fundamentals – VLANs, NAT, OSPF, EIGRP, BGP.

›          Knowledge of L2 switching technologies (STP, RSTP, VTP, Etherchannels), VLANs, trunking) and L3 switching (SVIs, inter-VLAN routing)

›          Cisco ACL creation and management

›          Experience managing next-gen firewalls (e.g. Palo Alto)

›          Experience managing IPS/IDS technologies

›          Experience with load-balancing technologies, preferably F5 BIG-IP, Azure LB

›          Experience with Microsoft Azure networking technologies

›          Knowledge/Experience of Cloudflare technologies

›          Expertise in cloud network security

›          Software defined networking using Terraform and PowerShell

›          Knowledge of scripting languages such as Terraform

›          DNS

›          SSL/TLS

Desirable Skills:

›          Desirable to have any of F5, Checkpoint, Palo Alto, Cisco Meraki, Microsoft Azure certifications

›          Desirable to have SD-WAN, Zero Trust Networking, WAF, Internet Gateways, Email security, DNS, SSL/TLS

›          Desirable to have Cisco CUCM VOIP configuration and management experience

›          Security Vulnerability Assessment

Personal Attributes:

›          Approachable and personable

›          Professional

›          Personal drive

›          Determined and persistent

›          Proactive and tenacious

›          Self-motivated

›          Adaptable and flexible

›          Team player

›          Calm and confident

›          Target driven

Education:

›          Degree educated and/or relevant equivalent experience

Languages:

English

KEY COMPETENCIES

Leading & Deciding

Deciding and Initiating action

Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.

Organising and Executing

Planning and Organising

Sets clearly defined objectives; plans activities and projects well in advance; takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Delivering Results and Meeting Customer Expectations

Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently delivers a high standard of service.

Following instructions and procedures

Organises ones tasks and ensures all work undertaken follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.

Adapting and Coping

Adapting and Responding to Change

Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences

Coping with Pressures and setbacks

Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and personal life.

Creating and Conceptualising

Learning and Researching

Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making; encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff feedback)

Creating and Innovating

Produces new ideas, approaches, or insights; produces  a range of solutions to problems

Supporting and Co-operating

Working with People

Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Adhering to principles and values

Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.

Enterprising and Performing

Achieving Personal Work goals and Objectives

Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.

Location and Hours of Work

You may be required to work at home or from any of the Company’s offices.

Office: Bucharest, Romania.
Hours of work: 8:00 – 5:00 Mon-Fri. On-call rotation participation, out-of-hours work will be required in this role.

Please note that this job description does not form part of your employment contract. The Company can modify your job duties or amend this job description at any time.