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Corporate Customer Service Representative

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Location: London, United Kingdom

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Who We Are
Moneycorp is a world-leading cross-border payments business with banking licences and operations across the entire value chain of the international payments and foreign exchange industry. With over 40 years of market experience and industry knowledge, at the heart of our culture is strong relationships and trust. Our mission is to reduce friction and help clients navigate the complex global payments market.
Moneycorp prides itself in attracting some of the world’s top talent and the people who work at Moneycorp are truly behind its continued success. As we continue to expand into new territories, there are considerable opportunities for growth for newcomers and the learning possibilities are endless. The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business. We welcome you to be part of a team which has a passion for the business, all within a collaborative and supportive working environment that has ultimately translated to a unique exciting business.
Find out more about Moneycorp’s offering, global footprint and capabilities here: About Us | moneycorp
Who You Are / Your Next Challenge
We have an exciting permanent opportunity for a UK Customer Service Representative  to join our UK Customer Service Team, International Payments (Corporate) business unit, based in London.
You will be our customers’ first point of contact, providing expert service for all queries relating to their account and their transactions. You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of Moneycorp.
The ideal candidate will be positive and energetic ensuring all tasks are dealt with in line with team KPIs  They need to be service-led and enjoy being part of a team who collaborates with colleagues across different departments to ensure customer queries are handled efficiently. Excellent written and verbal communication is key, and ideally the candidate has prior experience in a telephone based environment.
What we’re looking for / Skills that will help you in the role 
  • Previous Experience in a Customer Service/middle office role would be great, but not a necessity if you’re a quick learner. 
  • Having worked via telephone, email and face to face is desirable but not essential, as our training is supportive and thorough
  • Excellent English, written and verbal is essential
  • Additional languages to a business standard would be fantastic. Notably French, Spanish, Portuguese (Brazilian) or Portuguese
  • You’ll need clear written and verbal communication skills
  • Excellent and empathetic listener
  • Good organisational skills notably prioritisation
  • IT literate, good with word processing, spreadsheet and email packages
  • Excellent attention to detail
This position is full-time, permanent. The role is expected to be office-based in London as part of the UK International Payments team. However, we have an agile flexible working policy which enables you to work up to 2 days from home if desired.
What you get in return:
This role offers a competitive salary with commission/bonus, plus a comprehensive benefits package including;
  • 25 days holiday plus a day off for your birthday
  • Pension – through salary sacrifice
  • BUPA private medical health insurance
  • Wellbeing initiatives
  • Cycle to Work / Electric Car Scheme
  • Free eye tests
  • Long Service Awards
If the role sounds like you, we invite you to upload a copy of your CV by clicking on the Apply button.
Start Date: ASAP


Interested in working for Moneycorp?

There’s never been a more exciting time to join Moneycorp. We’re proud to be playing a pivotal role in shaping the future of the payments industry and we’d be delighted to hear from you if you feel you’d be a good fit for us.

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