IT Service Desk Engineer
Location: London, United Kingdom
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Description
Welcome to Moneycorp
We’re delighted you’re interested in being a part of Moneycorp.
In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments ecosystem.
Our 45 years of experience have given us an institutional pedigree, and our vision of eliminating friction in FX risk management and international payments continues to drive our innovations.
We’re fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey.
Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA. We’re restless in our drive to surpass the expectations of our clients and unlock opportunities to help them navigate the ever-evolving global economy.
The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business.
Find out more about Moneycorp’s offering, global footprint and capabilities here:
Who You Are / Your Next Challenge
This role is based in our London office our IT Service Desk Engineer role presents an exciting opportunity for individuals embarking on their careers in Technology . This role provides IT support to staff throughout the global Moneycorp business, delivering a high level of customer experience for all IT issues and requests staff may have. The role encompasses providing technical support and solutions, troubleshooting hardware and software issues, locally and remotely, identity and access management, auditing and actively engaging in user training. With a strong emphasis on continuous learning and self-development, this role will aid development of foundational skills in desktop support, incident management, and knowledge management. This dynamic and varied role provides a supportive environment to cultivate expertise and contribute to the organisation's success.
What we’re looking for / Skills that will help you in the role
- Be the first point of contact for end-user’s, delivering friendly and responsive customer service.
- Provide support for desktops, laptops, and mobile devices, escalating complex issues as needed.
- Support end-users with a consistent level of customer service with a can-do attitude.
- Log, prioritise, and resolve service requests and incidents in adherence to SLAs with precise and detailed information.
- Perform in-depth analysis to identify root causes of recurring issues and implement permanent solutions.
- Keep tickets updated to reflect progress; ensuring clear expectation regarding resolution are set. Keep end users informed; regularly chase for updates or approvals.
- Maintain the Service Desk ticketing queue to provide immediate assistance and quickly categorise requests and incidents.
- Provide approved permissions to end-users based upon requests logged on systems including M365, banking and internal applications.
- Provide solutions to technical challenges raised – Delivering on the “How do I…”.
- Encourage end users to raise requests via the support portal and existing service catalog items to ensure correct approvers and workflows are followed.
Knowledge and Experience:
- Knowledge of IT Service Management life cycle; ITIL experience.
- Business knowledge – Understanding of business priorities – ability to accurately evaluate relative impact/urgency of issues and requests.
- Proven experience in end-user support and computing environments in an international multi-site business.
- At least two years in an IT Support Role.
Skills:
- Strong knowledge of Windows 11 and proficiency in troubleshooting issues.
- Proficiency in supporting IOS devices both locally and with an MDM tool.
- Experience with device management tools (Intune) and endpoint security solutions.
- Strong organisational skills.
- Excellent decision making and problem-solving skills.
- Excellent communication skills – ability to engage with, and inspire confidence in, stakeholders through clear and easily understood communications.
- Flexible and able to work in a high pressure environment.
- Process-driven – ability to implement new processes or amend existing ones if required.
- Proven ability to work autonomously and as part of a team.
- Maintaining a working knowledge of the latest technological advances and challenges.
- Extremely comfortable with Cloud providers – Microsoft M365, Azure.
- Experience with M365, cloud infrastructure and networking.
- Experience around automation.
- Strong PowerShell experience.
- Experience with M365 service maintenance.
This is a permanent, full time role in the London Office.
What you get in return:
This role offers a competitive salary with a discretionary bonus, plus a comprehensive benefits package including 25 days holiday plus a day off for your birthday
Interested?
If the role sounds like you, we invite you to upload a copy of your CV by clicking on the Apply button.
Start Date: ASAP
Fostering a culture of belonging and inclusivity
We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I focus groups and value champion network.
Like many of our peers, we recognise that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.
Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.
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Interested in working for Moneycorp?
There’s never been a more exciting time to join Moneycorp. We’re proud to be playing a pivotal role in shaping the future of the payments industry and we’d be delighted to hear from you if you feel you’d be a good fit for us.