Onboarding Executive
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Location: London, United Kingdom
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Description
Welcome to Moneycorp
We’re delighted you’re interested in being a part of Moneycorp.
In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments’ ecosystem.
With two banking licenses and operations across the entire value chain of the international payments and foreign exchange sectors, we enable businesses, institutions, and individuals to thrive beyond borders.
We help our clients realise their growth ambitions by providing them with worldwide reach, relentless regulatory excellence, and tailored, relevant solutions that resiliently optimise their financial operations.
We’re fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey.
Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA. We’re restless in our drive to surpass the expectations of our clients and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business.
Find out more about Moneycorp’s offering, global footprint and capabilities here: About Us | moneycorp
Who You Are / Your Next Challenge
The Onboarding Executive plays a crucial role in ensuring a smooth and efficient onboarding process for new Financial Institution customers. This position requires close collaboration with various internal teams to maintain accurate records, resolve compliance queries, and support strategic initiatives aimed at enhancing client relationships and operational efficiency. In addition to internal responsibilities, the role is externally facing, requiring direct interaction with clients to ensure their onboarding experience is seamless.
- Assisting in the end-to-end onboarding process of new customers
- Maintain existing customer records CRM and Core Banking Platform records.
- Facilitate the onboarding of new Financial Institution customers into the Moneycorp Group
- Work with Compliance, Sales and Dealing to assist in completing annual account reviews
- Support on delivering client focused strategic initiatives involving the FIG team
What we’re looking for / Skills that will help you in the role
System and Other Administration
- Obtain onboarding documentation from Financial Institution prospects.
- Perform divisional miscellaneous administrative duties.
- Maintain and update relevant data in CRM and Core Banking Platforms.
- Ensure data input into CRM is clear and accurate.
Relationship Management
- Acting as a key point of contact for prospects during the onboarding journey
- Ensure all compliance queries are satisfactorily resolved in a timely manner
- Build relationships both internally and externally to ensure a customer centric onboarding journey
Provide Assistance to the FIG Team
- Act as a key point of contact for prospects during the onboarding journey.
- Resolve compliance queries in a timely manner.
- Build relationships internally and externally to ensure a customer-centric onboarding journey.
Operational
- Ensure prospect and client documentation is obtained in an accurate and compliant matter
- Support daily operations between the FIG team and clients both domestically and internationally
- Assist in investigating any enquiries
Compliance
- Remain compliant with all relevant regulations and company policies.
- Maintain records of all partner and client contact, both written and verbal.
- Ensure client files and documentation meet company standards.
- Work closely with Compliance and Legal teams.
Person Specification
Skills and Competencies:
- High level of accuracy, well-organized, and articulate
- Ability to work under pressure in a fast-paced environment
- Good organizational and prioritization skills
- Proficient in Excel & Word
- Excellent communication skills, both written and verbal
- Ability to build relationships with people at varying levels of seniority
- Experience working in a regulated financial institution (desirable)
- Additional language skills (desirable)
Personal Attributes:
- Professional, approachable, personable
- Determined and persistent
- Passion for customer service
- Calm, resourceful, enthusiastic
- Punctual, self-motivated, team player
This position is full-time, permanent. The role is expected to be office-based in London as part of the FIG sales Team. However, we have an agile flexible working policy which enables you to work up to 2 days from home if desired.
What you get in return:
This role offers a competitive salary with commission or bonus, plus a comprehensive benefits package including 25 days holiday plus a day off for your birthday, pension, BUPA private medical health insurance and more.
Start Date: ASAP
Fostering a culture of belonging and inclusivity
We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I focus groups and value champion network.
Like many of our peers, we recognise that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.
Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.
Connect with us
For company news, announcements and market insights, visit our News Hub.
You can also find Moneycorp on Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn, where you can discover how we are leading the way in global payments and currency risk management.
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Interested in working for Moneycorp?
There’s never been a more exciting time to join Moneycorp. We’re proud to be playing a pivotal role in shaping the future of the payments industry and we’d be delighted to hear from you if you feel you’d be a good fit for us.